OUR Services

FID crafts a one-stop solution ecosystem that seamlessly connects marketing, fulfillment, and logistics on a unified platform; partners for the long run with continuous support and up-to-the-minute, globally benchmarked solutions; quantifies every move with transparent KPIs & SLAs and detailed reporting; and, above all, elevates Vietnamese brands-staking their place on the global fashion map through standardized processes and a decisive globalization strategy.

PR and Marketing

Communications &
Marketing

FID provides comprehensive PR & Marketing services, helping brands build a consistent image, increase awareness, and drive revenue across global media platforms.

  • Brand Strategy & Data: Build end-to-end strategies and phased plans, analyze data insights and produce regular performance reports to inform precise and agile market decisions.
  • Communications & Advertising: Execute multi-platform campaigns (Website, Meta, Instagram, Google, TikTok), monitor and optimize KPIs to maximize effectiveness at a sensible cost.
  • Branding & Visuals: Develop websites and social media ecosystems, manage brand identity, execute KOL/Influencer, remarketing strategies, and operate CRM to nurture long-term customers.

Grow awareness - Optimize costs - Build long-term strategy - Sustain growth.

Operations

Packing &
Operations

FID helps brands simplify operations, reduce costs, and improve efficiency through standardized management systems.

  • Warehouse Management & Order Processing: Operate under international SOPs, ensure quality control via FIFO/FEFO, track and report KPIs, and meet SLAs for speed and accuracy.
  • Omnichannel Sales: Integrate via APIs with eCommerce platforms (Shopify, Amazon); manage centralized data through a real-time Dashboard and CRM/ERP systems to ensure synchronization and transparency.

Minimize errors - Optimize costs - Deliver accurately - Elevate customer experience.

Shipping

Shipping

FID provides end-to-end shipping solutions that are fast, safe, transparent, and on time.

  • Domestic: Nationwide COD delivery through trusted partners (GHTK, GHN, ...), real-time status tracking, and SLA compliance for on-time delivery.
  • International: Express & Standard Shipping via global carriers (DHL, FedEx, EMS, Aramex), professional cross-border logistics support and claims handling.

Safe - Fast - Effective - Expand global exports.

Technology / Integration

Technology &
Digital Solutions

FID applies internationally standardized technology solutions to automate operations, optimize data, and strengthen management capabilities.

  • Real-time Dashboard: Manage the entire flow of orders, inventory, revenue, and SLA/KPI alerts on an intuitive, continuously updated system.
  • Multi-Platform API Integrations: Seamless connections with global eCommerce systems (Shopify, WooCommerce, Amazon, BigCommerce) and carriers (FedEx, DHL, ...).
  • CRM/ERP: Synchronize customer, order, finance, and marketing data to build a unified management stack.
  • Data & Insights: Analyze operational, marketing, and revenue performance by market to enable fast, accurate strategic decisions.

Automation - Transparency - Rapid decision-making - Higher overall efficiency.